Knowledgebase and FAQs - VOIPo

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  1. PBX BETA Info Overview Each PBX has its own subdomain/hostname which is used for all connections to it such as logging in, accessing the control panel, SIP registrations, etc. Every function within the PBX is assigned an extension. Every extension within your PB... Read More
  2. VOIPo Voicemail Options  Below are the touch tone options for VOIPo Voicemail: Mailbox Options: Listen to Rec: 1 Save the Recording: 2 Delete the Recording: 7 Foward to Email: 4 ... Read More
  3. Grandstream HT701 / HT702 Installation Guide Connecting Your VOIPo Adapter (Grandstream HT701 / HT702)   To begin using your new VOIPo service, simply connect the VOIPo adapter to your internet connection.   1)  Phone - Plug your tele... Read More
  4. What is the rollover line or 2nd line on the adapter? A 2nd line rollover is not another telephone number. The VOIPo phone adapter that you receive has two phone line ports for you to utilize. By default, the 2nd port is a rollover of the first line port configured with the same phone number but just co... Read More
  5. How do I order the Virtual Fax Service? VOIPo provides a virtual fax service for customers who wish to have a fax line. To order this service please do the following from your vPanel Account Management Tool (account.voipo.com):      1) Click on Feature... Read More
  6. What is a Virtual Number? You're able to add additional phone numbers to your account from any cities/rate centers that VOIPo offers service in. These numbers simply point to your primary number established with VOIPo. This is especially useful if you want to have a pres... Read More
  7. What is E-911?  E-911 stands for Enhanced 911. This service is provided where available as a VOIPo customer. When you place a call to 911 your information is sent to the nearest Public Safety Answering Point (PSAP). With E-911, operators no longer need to ask ... Read More
  8. Can I receive collect calls with my VOIPo service? No, VOIPo does not support receiving collect calls.... Read More
  9. My call quality is poor, what could be causing this?  Generally, poor call quality is a result of an issue with the internet connection.  There are multiple tests you can conduct to test your internet connection.  VOIPo provides a utility for testing that can be down... Read More
  10. How do I change the time zone that is used to display my Call History? To change the time zone used for Call History and other time-based features,      1. Log in to your VPanel at account.voipo.com.      2. Click the tab labeled "Account".  Once the page loads, click the ... Read More
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